{"id":7059,"date":"2023-01-28T12:57:49","date_gmt":"2023-01-28T11:57:49","guid":{"rendered":"https:\/\/ruf-beratung.website-in-arbeit.de\/?page_id=7059"},"modified":"2025-11-15T17:47:43","modified_gmt":"2025-11-15T16:47:43","slug":"cx-magazin","status":"publish","type":"page","link":"https:\/\/ruf-beratung.website-in-arbeit.de\/?page_id=7059","title":{"rendered":"CX Magazin 2025"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7059\" class=\"elementor elementor-7059\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-49cdd113 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"49cdd113\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7b7b3271\" data-id=\"7b7b3271\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b3d1700 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"5b3d1700\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;pulse&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">CX Magazin 2025<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e925a5c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e925a5c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-171643a\" data-id=\"171643a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f87422c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f87422c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Das CX Magazin 2025 <span data-hs-cos-general-type=\"widget\" data-hs-cos-type=\"rich_text\">ist ein umfassendes Werk mit 112 Seiten voller praxisnaher CX-Impulse. <\/span><span data-hs-cos-general-type=\"widget\" data-hs-cos-type=\"rich_text\">Die zweite Auflage ist ein Werkzeug f\u00fcr alle, die CX gestalten wollen, mit Denkanst\u00f6\u00dfen und L\u00f6sungen f\u00fcr jedes Projekt.<\/span><\/p><p><a href=\"https:\/\/www.linkedin.com\/in\/rolandruf\/\">Roland Ruf<\/a> schreibt ab Seite 40 in seinem Artikel zum Thema <strong>6 Argumente gegen eine Cloud-L\u00f6sung im Contact Center.<br \/><\/strong><br \/><em>&#8220;Immer wieder erscheinen Artikel von Cloud-Herstellern, die Argumente f\u00fcr eine Cloud-Nutzung in Contact Centern liefern. Die vielen Vorteile sind also hinl\u00e4nglich bekannt und nachvollziehbar. Eine Cloud-L\u00f6sung hat definitiv ihre Berechtigung. Dennoch Nachteile, die nicht unter den Teppich gekehrt werden sollten und derer man sich bewusst sein sollte, wenn man eine Cloud-L\u00f6sung einf\u00fchrt. Deshalb beleuchte ich in diesem Artikel die typischen Argumente f\u00fcr eine Cloud L\u00f6sung und sammele Argumente gegen die Nutzung der Cloud. Dabei wollen wir auf keinen Fall die Cloud generell verteufeln. Vor- und Nachteile sollten schlichtweg bekannt sein. Wenn Sie also wissen m\u00f6chten, welche L\u00f6sung mehr Vor- als Nachteile bietet, lesen Sie weiter.&#8221; Roland Ruf<\/em><\/p><p>Es gibt weitere Artikel von Kolleginnen und Kollegen zu den Themen<em>.<br \/><\/em>&#8211; Customer Experience Management<br \/>&#8211; Customer Service <br \/>&#8211; KI in Customer Experience und Customer Service<\/p><div data-id=\"d46a175\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div><div><b>Interesse?<\/b><\/div><div><b>Gerne senden wir Ihnen das CX Magazin per E-Mail zu.<\/b><\/div><div>\u00a0<\/div><p>Bitte registrieren Sie sich im Formular mit Ihrem Namen und Ihrer E-Mail-Adresse.<\/p><p>Mit dem Absenden des Formulars erkl\u00e4ren Sie sich damit einverstanden, dass die RUF Beratung Sie per E-Mail \u00fcber aktuelle Themen und Dienstleistungen informieren darf.<\/p><p>Herausgeber: <a href=\"https:\/\/www.i-cem.de\/\" target=\"_blank\" rel=\"noopener\">I-CEM<\/a><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-fa89c70\" data-id=\"fa89c70\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8989864 elementor-widget-mobile__width-auto elementor-invisible elementor-widget elementor-widget-image\" data-id=\"8989864\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;pulse&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"1086\" src=\"https:\/\/ruf-beratung.website-in-arbeit.de\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-24-135906-768x1086.png\" class=\"attachment-medium_large size-medium_large wp-image-12458\" alt=\"Ein l\u00e4chelnder Mann sitzt drau\u00dfen und nutzt einen Laptop. Der eingeblendete Text lautet \u201eCX &amp; Customer Service\u201c, \u201eCX Magazin 2025\u201c und \u201eI\u00b7CEM Institut f\u00fcr Customer Experience Management\u201c. - RUF Beratung - Ihre Contact Center Berater\" srcset=\"https:\/\/ruf-beratung.website-in-arbeit.de\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-24-135906-768x1086.png 768w, https:\/\/ruf-beratung.website-in-arbeit.de\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-24-135906-340x481.png 340w, https:\/\/ruf-beratung.website-in-arbeit.de\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-24-135906-724x1024.png 724w, https:\/\/ruf-beratung.website-in-arbeit.de\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-24-135906-106x150.png 106w, https:\/\/ruf-beratung.website-in-arbeit.de\/wp-content\/uploads\/2025\/01\/Screenshot-2025-01-24-135906.png 874w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div 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